Returns & Refunds

Return Policy

Thank you for choosing Jenno, We want you to be completely satisfied with your purchase, but we understand that sometimes returns are necessary. Please review our return policy carefully.

1. Eligibility

We offer a hassle-free return policy valid for 14 days from the date of purchase. To be eligible for a return, the eyewear, complimentary accessories, and packaging must be in their original condition without any damage.

2. Time Limits and Restrictions

• Returns must be made within 14 days of the purchase date.
• Final sale items cannot be refunded.
• International orders outside the US are not eligible for refunds.
• Exchanged eyewear are considered final sale items.

3. Refunds and Exchanges

To initiate a return, please contact us at help@shopjenno.com or through our contact form. We will provide you with a prepaid return label via email.

• For refunds to the original payment method, a $10 return shipping fee applies. Store credit or exchange requests incur no return shipping fee.
• Print the return label, package the eyewear securely, and drop it off with the specified carrier within 7 days of receiving the label.
• Refunds or replacements will be issued within seven (7) business days of receiving the returned merchandise, less restocking fees. Original shipping charges are non-refundable.

4. Additional Information

• We reserve the right to refuse returns from customers with excessive return history.
• Refunds will be issued to the original payment method only, excluding original delivery charges.
• The refund amount may be proportionately reduced if only part of the original order is returned or if the returned products show signs of use or damage.
• If the order is returned without including the free gift in the return shipment, the value of the gift will be deducted from the refund amount.